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Job Listings

IS Infrastructure Analyst

Location: Cary, North Carolina
Date Posted: 12-11-2017
  1. Job Title:  IS Infrastructure Analyst
    • Locations:  Cary, NC
    • Duration:  12 months
      • Description:  IS Infrastructure Analyst will be responsible to maintain delivery services by responding to user requests.
      • No direct reports and no budget responsibility
      • Typical responsibilities for IS Infrastructure Analyst are not limited to: BAU support as this person will be expected to partake in infrastructure projects.
      • -              Provide support, training and documentation for users,
      • -              Evaluate user requirements and set priorities,
      • -              Support and trouble shoot End-user Configuration Requirements.
      • -              Assist in Infrastructure projects as requested by business
      • -              Maintain existing process and procedures
      • -              Communicate regularly with end-user
      • -              Collaborate with Vendors in providing support
      • -              Provide knowledge and technical expertise to resolve
      • -              Issues.
      • -              Show initiative, finding opportunities to improve upon quality and continuous
      • improvements of existing processes.
      • -              Ability to prioritize requests and distinguish pressing issues
      • -              versus long term needs.
      • Responsibilities:
      • •Provide assistance to end-users on general technical issues, in person, over the telephone or by remote-control sessions
      • •Assist users with hardware or software questions; test all new software and troubleshoot as required
      • •Troubleshoot infrastructure technical issues
      • •Work with vendors to address software or hardware issues
      • •Monitor and ensure optimal performance of applications, such as anti-virus and data backup
      • •Document technical processes/procedures and maintain equipment inventories.
      • •Provide on-call support in emergency situations, when needed.
      • Skills:
      • •Ability to learn and adapt quickly
      • •Comfortable working in a fast-paced environment
      • •Consistent execution of work with high level of efficiency & accuracy
      • •Excellent organizational skills
      • •Able to work with little supervision
      • •Able to work quickly and accurately.
      • •Capable of independently responding to tier 1 and tier 2 client requests.
      • •Demonstrated prioritization skills, sound judgment, excellent communication (verbal and written) and interpersonal skills are required
      • •Proven ability to think analytically and problem solve; results oriented
      • •Will be flexible and adaptable to ever changing priorities, have the ability to work under pressure while maintaining a high attention to detail
      • •Technical knowledge of Windows Server 2012, Windows 7and 10,
      • VPN
      • •Experience with a virtualized environment
      • Knowledge:
      • •consumer hardware: PC’s, laptops, iPads,
      • •operating systems: Windows, iOS, Android etc.
      • •business applications: MS Office, Project, Visio, IE etc.
      • •infrastructure hardware: Server, firewalls, switches, UPS, etc.
      • •server applications: Active Directory, IIS, email, DHCP, DNS, etc.
      • •Video Conference systems.
      • •VOIP an asset
      • - College Diploma, University degree, or equivalent
      • - 2-3 years’ experience
      • - Knowledge of UNIX, and WINDOWS required,
      • - Knowledge of Network configurations an asset
      • - Project Management Process
      • Communicate timely & effectively, Analytical, Customer orientation, Flexibility and self-learning, Manage projects, Problem solving
      • Good written and verbal communication skills in English
      • Information Technology
      • Hardware configurations, Knowledge of Software Applications, Customer Oriented Experience and working knowledge of Apple Devices.
      • - Infrastructure operational background
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