A Techical writer provides product documentation support by producing quality documentation which is appropriate for the technical audience and in alignment with company branding policies. Goals must be accomplished within prescribed time frames and parameters and consistent with business strategies.
Main Accountabilities Dimensions
JOB PURPOSE AND REPORTING STRUCTURE:
This technical writer is responsible for the writing, editing, and maintenance of technical documentation which supports OEM and channel sales.
The technical writer will support the product management and research and development teams in the development and maintenance of technical product literature.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Plan, develop, organize, write, and edit technical manuals and documentation.
Actively work with cross-functional internal teams to define the documentation requirements for assigned products.
Actively acquires source material and information from the subject matter experts.
Manages updates and revisions to technical literature.
Facilitates the document review process with product managers and other subject matter experts.
Analyze documentation to maintain continuity of content styling, with assistance from commercial marketing ensure branding alignment.
Responsible for completing illustrations including coordination with both internal experts and third party illustrators as needed.
Sales Activities and customer relations
Produce electronic documentation in addition to hard copy manuals.
Safety and Integrity
Ensure compliance with all laws, regulations and company policies and procedures.
Maintain the highest ethical standards.
Ensure is meeting all laws and policies related to safety and providing the safest work environment for employees at all times.
Scope of responsibility:
Responsible for the development and maintenance process related to technical literature. Required to participate on cross-functional teams to ensure that the continuous, on-going improvement of methods, processes, productivity and quality are in place. Work with sales & marketing, R&D, segment and product managers, in fulfilling the needs of the served market segments.