This person will work closely with the St. Louis-based Transformer Intelligence group, the Research and Development Transformer Service team as well as other senior Engineering professionals.
The ideal candidate must be detail oriented, organized and reliable. He or she must be able to handle multiple priorities, be very flexible and work well with others with minimum supervision.
The person will be responsible for software solution testing, installation, deployment and support as well as customer satisfaction for the software and on-line monitoring devices Coordinate activities and provide technical advice and support to project participants. Develop, recommend and implement initiatives to ensure customer satisfaction and improve performance. Some travel will be required. Excellent written and verbal English communications skills required.
o Work with Sales and Marketing to determine effort required to install and deploy the different software at the quotation stage
o Support Sales and marketing with pilots data entry and validation
o Support Sales and Marketing with customer software solution sales, pilots, installation and deployment of software for transformer monitoring system
o Be able to read and understand customer specification
o Responsible for installation, troubleshooting, life cycle support of various software within the TI portfolio
o Understanding of database and database integration with existing software
o Ability to support customers either remotely or at site with installation and integration of devices and software
o Understanding of field product installation
o Ability to troubleshoot software for minor bug-fix
o Ability to analyze business requirements, provide functional prototypes, document proposed solutions, estimate project time required
o Escalate issues to the appropriate project or department manager as needed
o Minimize exposure and risks on projects
Knowledge, Skills and Experience:
o Strong background in software installation and support
o Some Relational Database experience
o Familiarity with software development tools and techniques considered a plus
o Familiarity with transformers and their monitoring systems considered a plus
o 2 years min experience in Software installation and support
o Good command of oral and written English language skills
o Bachelor of Science in Computer Science with a minimum of 5 years of experience or
o Master of Science in Computer Science with a minimum of 2 years of experience