|Perform a wide variety of administrative duties, under limited supervision, utilizing knowledge of established practices and procedures, and following general guidelines of supervisor. Suggest measures to improve customer relations. Produce a variety of documents using various software packages. Manipulate data on existing spreadsheets and/or database software programs, applying new formulae and formats, as applicable. Answer and route telephone calls, transmit decisions and instructions for supervisor and maintain supervisors calendar. Investigate and answer inquiries of a non-routine nature and respond to complaints, as authorized.