Field Service Engineer
SummaryResponsible for executing assigned robotic/automation jobs, including onsite installation, repair and follow up on service escalations. Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment. Services are provided in-house, on-site and/or via telephone. Seeks sales opportunities while ensuring customer satisfaction. Provides on-the-job-training (OJT) opportunities and coaching / mentoring for upcoming Field Service Technicians. Follows safety practices as defined by the Company and/or the customer's site safety code.
Essential Duties and Responsibilities including, but not limited to:
Lead small teams to perform in-house and on-site projects (i.e. Preventive Maintenance, Retrofits of equipment, etc.).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Bachelor’s degree (B.S.E.E./B.S.C/B.S.M.E.) from an accredited four-year college or university, and five years related technical/engineering experience and/or training; or equivalent combination of education and experience.
This position requires strong interpersonal skills and the ability to effectively deal with customer complaints, to effectively respond to questions from groups of employees, managers, and customers. Ability to read, write, speak, and understand English, and speak in front of small groups. Ability to effectively communicate technical applications and concepts to junior personnel.
Ability to understand and apply mathematical skills/concepts related to probability and statistical inference, plane and solid geometry, and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, type, and feel and must be able to speak and hear. Employee will regularly be required to walk, stand for long periods of time, climb ladders, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, ability to see in varying light conditions, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
When on assignment, employee will generally work at various customer sites (typical manufacturing environments). When not on assignment, employee will work in office or home office and will occasionally work in the shipping and receiving area.