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Field Service Engineer

Farmington Hills, MI
Summary:  The Field Service Engineer will be directly responsible for interfacing with customers and handling all aspects of assigned projects. 
Essential Duties and Responsibilities:
  • Install and/or repair equipment, hardware and software at customer sites
  • Interface with customers during all aspects of your assigned projects including but not limited to the design, manufacturing, buy-off, installation and plant support phases of projects.This includes providing all customer required documentation and providing and maintaining project schedules.
  • Train customers on how to use equipment and hardware
  • Troubleshoot existing equipment during service calls
  • Interact with customers to determine best solutions for problems that arise
  • Assist in the specification and procurement of purchased components for machine builds
  • Provide technical support to build personnel during the manufacturing of equipment
  • Communicate daily with Production Manager to discuss progress and open issues
  • Maintain an open issue list and explain steps being taken to resolve said issues
  • Follow all safety procedures set by company and customers that you visit
  • Other duties and responsibilities that management may deem necessary.
Required Skills & Experience:
  • Excellent mechanical skills
  • Minimum of three years supervisory experience
  • Familiarity with instrumentation and process control
  • Strong written and verbal communication skills
  • Strong computer skills (Microsoft Office)
  • Excellent problem-solving abilities
  • Ability to self-motivate
  • Ability to work both alone and in a team environment
  • Valid driver’s license and passport
Travel Requirements:
  • This position requires travel in the United States, Mexico and Canada.This travel varies depending on time of year and can be assigned with little notice.
  • 401(K) with employer match
  • Profit Sharing
  • Medical/Dental/Vision/Life Insurance
  • Paid Vacatioin
  • Paid Holidays

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