View all jobs
Global Customer Quality Manager
Novi, MIGlobal Customer Quality Manager
Objective
Objective
- Strive to ensure that plants and programs achieve an excellent performance in new launch and serial production for the OEM.
- Support competence development to the Plant QA teams to maintain and improve performance for the OEM.
- Build bridges to all depts. and cooperate with all Company employees to achieve the common masterplan
- Provide improvement direction based on the OEM global performance dashboard.
- Provide OEM related support to the CPS and Sales organization
- Conduct monthly reviews of with Plant operations on 0km, launches and Field performance. Report status to Customer Quality Manager based on OEM Performance
- Implement improvement projects defined in masterplan globally / regionally)
- Implement strategies with OPS, PU, PC, SL, CPS to improve processes and products.
- Support internal and external audit conformance (AIAG 16949, OEM audits)
- Manage and motivate QA-teams in the plants and centrally by implementing OEM specific requirements across the product life cycle (Launch, Production, Warranty)
- Provide problem solving competence and direction to the Plants (e.g. 8D quality)
- Ensure Senior management visibility of Major Issues (Launch, 0km and Field).
- Lead or guide de-escalation Taskforces where needed in the event of a critical issues or Special supplier status in support of the plant.
- Be part of successful Customer visits, audits, run@rates
- Quality performance (CPPM, CNCR, IPPM, INCR, SPPM, SNCR, APQP Work products, Warranty performance)
- At least 5 years’ experience in a customer facing role as manager in the Automotive or Electronics industry. Operational experience in Program / Quality management and/or in manufacturing environment.
- Problem solving methodologies. (e.g. Six sigma, Shainin, Kepner Tregoe, 8D etc)
- Experience in connection with all relevant quality methods and –tools of the automotive industry (for example DMAIC, FMEA, G8D, APQP, SPC, stat.-test planning)
- Experience in the execution of quality projects as well as process-oriented and cost-oriented mindset
- High commitment, assertiveness, ability to work independently and take responsibility (Accountability)
- Structured way of working, strong organization and communication skills (written and verbal)
- Ability to work effectively in multifunctional global teams, positive attitude
- Willingness to travel (domestic and abroad)
- Leadership skills for leading global and cross-cultural teams in terms of “getting results without Authority”.
- Experienced in using/ navigating ERP IT systems (e.g. SAP)
- Full capability With MS Office package (Excel, Power Point, Word, Outlook, MS Teams,..)