Under the supervision of the Service Workshop Manager, and daily work direction of the Team Lead, the Service Repair Technician repairs a variety of standard drive units and subassemblies, ensuring the best possible, most cost-effective problem resolution, and assists in identifying and resolving quality and reliability problems, in accordance with company policies and procedures.
Review and plan daily work assignments, prioritizing customer products in for repair. Coordinate with the team Lead to ensure proper work scheduling, establishing priorities and expediting of repair orders.
Process Repair work orders, both customer repair orders and inventory replenishment orders.
Troubleshoot the repair of products, such as standard drive units, subassemblies and circuit boards down to the component level, identifying and repairing the problem, performing testing and burn in activities as needed, ensuring the best possible, and most cost effective problem resolution.
Research bill of materials, ECOs, or other documents to identify required parts for drive/component repair.
Complete Material Requisitions or contact Inventory Coordinator to obtain necessary parts.
Ensure the completion, processing and maintenance of all required paperwork, records, documentation, failure analysis reports, etc.
Assist Order Distribution as required preparing customer orders for shipment.
Coordinate with others, both inside and outside the department to identify and assist in resolving quality and reliability problems.
Participate on cross functional teams, including Quality Management teams, to ensure the continuous, ongoing improvement of methods, processes, productivity and quality, while reducing costs.
Act as a technical resource to other departments to address and resolve inquiries and problems.
Create and/or improve documentation for related process procedures and instructions.
Continuously review repair processes and recommend improvements to increase productivity and quality while reducing costs.
Utilizing the Lean methodology for process improvement, participate by supporting continuous improvement suggestions, events and reviews of departments workflow, methods, processes, productivity ensuring and maintaining the optimal repair processes, techniques and test capacity.
Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.
Other duties may be assigned.