NOTE: CURRENTLY WE ARE SEEKING PART TIME (20-24 HRS/WK) APPLICANTS. THIS POSITION MAY INCREASE IN HOURS UP TO FULL TIME DEPENDING ON THE CONTRACTOR'S AVAILABILITY AND BUSINESS NEEDS.
Temp to Hire (based on performance/business needs)?: Yes
Summary of Responsibilities:
o Actively disposition the Accounts Receivable disputes to ensure all information is supplied for timely collections of customer's payments. Gather and supply all pertinent and requested details to collectors for collection.
o Fulfill customer requests for expedited cash collection. Including but not limited to proof of deliveries, copies of invoices, etc. Maintain a positive relationship with the customer base when supplying and receiving accounts receivable information.
o Execute and reduce A/R disputes daily by number and value of disputes. Work cooperatively with various departments to ensure disputes are reduced.
o Aide in maintaining proper customer master data to ensure that the customer's terms match the ERP system. Supply information to proper person responsible to have the ERP system updated.
o Responsible for overall ownership resolving short payments, deductions, unapplied cash and full disputes raised by the collections process.
o Participate in optimal customer service-based correspondence, while focusing on processing efficiencies and supporting a team environment
o Research and determine gaps in processes on front end order entry to reduce disputes from customers
o Maintain collections notes and prepare monthly report for AR status meetings
o High School Diploma or equivalent
o Minimum 3+ years’ work experience within areas of order management, project management, and ERP business processes
o Proficient with MS Excel and SAP
o Strong analytical, statistical, strategic, and interpersonal skills; demonstrated problem solving skills; performs well in a team environment
o Open schedule availability; 20-24 hours per week within regular business hours. Some restrictions may be applied on a case-by-case basis per business needs.
o Potential for an increase in hours or an update to full time based on business needs.