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Customer Support Specialist

Memphis, Tennessee
Basic Function: To successfully serve as Customer Service Account Rep for assigned accounts



Typical duties/responsibilities for administration may include, but are not limited to, the following:

• Manage all aspects of customer service activity for designated accounts

• Follow policies and procedures to provide quality service to our distributors

• Coordinate all account activity from pre-order to post order

• Be available for calls through the Hi-Path system to achieve 98% service rate

• General Product Knowledge

• Effective Communication

• Team Involvement

• Participate in Continuous Improvement and Developmental Opportunities– Self-Development

• Become familiar (and using) Crystal , Hummingbird reports and Excel reports for handling key accounts



Qualifications:

• High school Diploma

• Minimum 0 -1 year of successful performance in a customer service role (preferably manufacturing)

• Acceptable review on independent test/profiling tool

• Verbal and written communication

• Problem solving ability

• Helpfulness, flexible and conscientious

• Detail-oriented

• Able to handle stressful situations

• Organized – good record keeping

• Successful follow up techniques

• Customer focused (empathy)

Preferred Qualifications:

• College Degree

• Minimum 2 years of successful performance in a customer service role (preferably manufacturing)

 

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